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• The employee will provide adequate training, including materials, to current employees as well as new hires • The employee will develop other employees in the necessary direction to utilize new technology and to recognize the need for change. • Assist in maintaining monthly management reports/graphs. • Confirm all processors work exceeds or meets management set goals. • Assist with establishing departmental key performance indicators • Continue to instill to staff the need for quality in order to meet the company’s customer service standards. • Perform various duties as required by management to process all receipts as received. • Work with AVP of department to identify areas of improvement to automate or streamline processes. • Additional responsibilities as required by management. • The manager will work with the SMSI training department as the Subject Matter Expert for the unit. • The manager will assist in conducting disciplinary action against employees who are out of compliance with company policies. • Manage the escalated CIT to confirm the department is meeting its commitment to customer service. • The manager will report pertinent information to management through various monthly reporting tools regarding departmental progress. • Assist with all Sarbanes Oxley program audits for unit and confirm timely and accurate data. • Review and code all expense invoices for payment submission. • Ensure policies and procedures are set up, followed, and maintained on the intranet. • Inform staff as necessary on any procedural changes and or enhancements as they are implemented (notification via change alert to company when needed • Managing employee work schedule. ADDITIONAL DUTIES: • Perform various duties as required by management. • Work with Servicing Bureau on enhancements, problem solving and testing. • Maintain, monitor and accurately enter Personal Time and absences for employees on your team. • Provide Human Resources with appropriate paperwork and information on employee’s attendance. • Additional responsibilities as required by management. SUPERVISORY RESPONSIBILITIES: • Responsible for the individual assistance, growth and development of team members. • Prompt and accurate responses on questions from team members and/or borrowers. QUALIFICATIONS: Education: • Bachelor’s degree (B.A.); or one to two years related experience and/or training; or equivalent combination of education and experience. Work Experience: • Supervisory experience required. • Minimum of 3 years Mortgage Servicing required Computer Software Skills: Outlook Word Excel Power Point Access
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