Overview of Role

• Manage and administer all administrative affairs of the GTS Operations organization not directly managed by the GTS Operations Head

• Serve as the Global GTS Operations Head’s representative for all cross-organizational initiatives and analyses (i.e., spanning units reporting to the GTS CEO)

• Maintain strong and mutually beneficial relationships with counterparts within GTS

• Develop and maintain metrics/tools to measure and analyze processing quality, productivity and capacity

• Serve as central coordinator supporting process improvement • Contribute to a strong control organization and culture, leveraging regional operations resources to highlight and follow-up on critical issues

• Demonstrate Shared Responsibilities 

Experience Required

• Education: Bachelors Degree

• 10+ years experience working in similar business

• Strong leadership, analytical, project management and communication skills

• Strategic focus and commitment to teamwork• Results-oriented and tenacious, with strong influence management skills

• In-depth understanding of challenges/issues associated with running a global organization

• Working understanding of Transaction Services products, processes and associated issues highly desirable          

Day-to-Day Responsibilities

• Act as contact point for all information relating to business unit

• Work closely with financial control, human resources and other key support areas to maximize the departmental efficiency

• Provide internal organization-wide communications

• Coordinate business review/budget review processes with the GTS Operations managers, in collaboration with CFO; producing annual budget documents

• Coordinate the Technology project budgeting process  

• Develop and maintain metrics/tools to measure and analyze processing quality, productivity and capacity; serve as central coordinator for improving each.

• Serve as central coordinator supporting process improvement • Promote success transfer by sharing of best practices• Leverage existing regional operations resources and Internal Consulting

• Collaborate with Client Delivery and product partners to assess client needs and expectations

• Develop procedures and management tools to improve the administrative efficiency of the department

• Produce and coordinate preparation of:

• All scheduled and ad hoc reports documenting GTS Operations performance, strategy and issues

• Internal and external presentations

• Metrics for management reporting initiatives

• Coordinate and oversee Continuity of Business planning for unit including testing and documentation

• Resource/ People Management:

• Maintain organizational charts

• Track hiring/open requisitions in collaboration with HR

• Coordinate space planning as required